Frequently Asked Questions

 
 
 
What kind of paper and printing do you use?
Our luxury papers are thicker even than the other leading online paper retailers (who offer high quality paper in their own right). Our paper registers at a whopping 350 GSM. We print with digital press, letterpress, engraving and more.
 
How long will it take to receive my product?
Most orders take seven to ten business days to ship. Rush orders can be accommodated with a rush fee of $19.95.  Keep in mind that most of our items are custom print items.     
 
When will I receive my invitation proof?
You should receive a proof of your invitation within three business days of your order.  Once you approve the invitation proof, your items are printed and shipped! If you are a completely custom order it may take longer.  We only proof invitations and invitation inserts.  We do not send proofs of coordinating items (water bottle labels, banners, etc.).
 
Where do you ship and how fast?
We ship anywhere in the world, and all our packages are sent via USPS priority mail (2-3 days domestic, 6-14 days international). Faster options are available for a price, just inquire and let us know your event date, etc. You will recieve a shipment tracking code in your email inbox.
I have a Fedex and/or UPS account. Can overnight my package via my account?
Yes. Please leave a note at checkout with your account number.
I am on a budget, and there are so many choices, which products do you recommend I buy for my event?
After the invitations, our most popular items are favor tags, bottle labels, banners, straws and pennants, and signs. However, it’s your event, so jump in with what you like!
Do you do custom work? I have a dream party I want you to design!
Loralee is only offering custom work for weddings and large scale events.  Due to time constraints, she no longer offers custom party collections.   
 I am planning a very special event.  Can I speak with someone to go over the details?
Yes.  For immediate help, please call our studio directly at 866.960.1531. 
I found an invitation I like but it does not match my colors?  Can you change the color? 
Wedding orders can be matched to a swatch and/or pantone color at no additional cost.  (We recommend sending us the swatch for exact matches.)  If you have found a party invitation and/or announcement you like and want to change the color, we do accomodate those requests as well for a fee.  Please inquire at info@loraleelewis.com
I received my shipping tracking code, but have not received my package.  Could it be lost?
Out of thousands of orders, a little less than a dozen have been lost in the mail system.  But it has happened.  Please email us and we will work together to track it down or come up with a good solution.  If you are ordering from Australia, please note that Australian post often does not scan the packages until arrival on your doorstep.  Australians may only see a scan from Los Angeles, California and then no tracking until it arrives on your doorstep.
I'd like Loralee to style my wedding, party, or photo shoot.  Is this something she does?
Loralee and her team take on a few styling opportunities a year. Please inquire at info@loraleelewis.com  for availability or click "Contact" on the homepage to send a message. 
 
I approved my proof, but I just received my invitations in the mail and I put the wrong date?
These things happen.  No worries!  If you approved the invitation proof before hand with the incorrect date, we give 25% off reprint.  Please email us and we will get you set up with new invites. 
 
I just got my package in the mail and it's beautiful, but I found a few things I'm not happy about?
That's not right!  We want our customers to be 100% happy with their items.  Please email lee@loraleelewis.com to resolve any and all issues.
I want Loralee to design my logo and website. Do you offer branding packages?
Yes. We have now officially ventured into brand design and have an incredible team.  There will be a separate website up for these services in the near future.  For the time being, please inquiry at info@loraleelewis.com for a custom quote and availability.
Do you have an affiliate marketing program?
Yes, please inquire about affiliate marketing. Click "Contact" on the homepage to send inquiry.
 
Would you do a giveaway on my blog?
We can accommodate giveaway requests and are eager to contribute how we can to the party community.
 
 I would like to interview you for my article/webinar/blog/podcast/radio/tv show, okay?
Absolutely! Please contact us directly with your project and needs.
 
I would like for Loralee to speak at an event, how much do you charge?
Loralee is an active speaker within the event and women's business community.   She loves to share her passion for events, style, design, trends, entrepreneurship, eBusiness and women-owned companies. Please inquire for more information.  
 Can I submit a party for feature on the Loralee Lewis blog and/or facebook?
Loralee loves sharing client parties when possible that feature editorial photography and which use her products.
 May I do a guest post on the Loralee Lewis blog?
Loralee occasionally has guest submissions on the blog, please inquire!
 
 
 
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